Return & Refund Policy

Return & Refund Policy

Non-Returnable Products

Due to hygiene and safety considerations, all beauty, cosmetic, skincare, and personal care products sold by Velouria Beauty are non-returnable and non-exchangeable once delivered.

Returns Are Not Accepted For

  • Opened products
  • Used products
  • Beauty products
  • Cosmetic products
  • Skincare products
  • Sale or promotional items

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please notify us within 48 hours of delivery.

Required Information

Customers may be asked to provide:

  • Order Number
  • Product Images
  • Packaging Images
  • Unboxing Video (if available)

Refund Eligibility

Refunds may only be approved if:

  • An incorrect product was delivered
  • The product was damaged during transit
  • The product arrived defective

Refund Timeline

Approved refunds will be processed within 7–10 business days to the original payment method.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind
  • Personal preferences
  • Allergic reactions
  • Improper product usage
  • Courier delays after dispatch